What is your risk?

Providers cannot eliminate all risk, but can minimize risk through proactive approaches that involve training and policy development. Medicare audits have increased 1000% in the last 5 years! Are you ready for that level of scrutiny?
To help analyze your risk, identifying WHO is responsible for the following areas and establish a schedule of review to build your compliance foundation:

  1. MDS coding and accuracy? Avoids payment returns and supports billing process
  1. Training? How often? What topics? Keeps everyone knowledgeable and focused on current guidelines
  1. Audits? How often? Opportunity for improvement plans resulting in improved processes
  1. Review of Provider agreements and Federal guidelines for coverage guideline updates? Prevents errors in billing for services outside of the coverage guidelines
  1. Database content? Who monitors this? How often? Protects the integrity of your organization

Audits such as new survey protocols focusing on MDS accuracy, new analytics and increased ability to data mine are occurring in conjunction with active interagency reporting, so establishing internal audits to confirm practices helps safe guard your organization from a negative outcome.


Are you protecting the privacy of the MDS Data?

As a facility submitting MDS data to CMS, you must abide by the Federal and State regulations with respect to maintaining resident data. The Centers for Medicare and Medicaid Services Long Term Care Facility Resident Assessment Instrument 3.0 version 1.13 states that “all contractual agreements, regardless of their type, involving the MDS data should not violate the requirements of participation in the Medicare and/or Medicaid program, the Privacy Act of 1974 or any applicable state laws.”

Effective 6-17-2013 the privacy act statement for health care records was implemented. This form provides to the Resident the advice required by the Privacy Act of 1974 and is NOT a consent form. This form does provide permission to release Health Care Information.
This form is found on Pages 1-16, 1- 17 and 1- 18 of the RAI manual at www.cms.gov and should be included as a part of your admission packet.

NOTE: “providers may request to have the Resident or his or her Representative sign a copy of this notice as a means to document that notice was provided. Signature is NOT required.”
All Residents and or their Representatives MUST be supplied with a copy of the notice. Including this form in your admission packet ensures you are in compliance with the Medicare Regulation outlined in Chapter 1.8, Protecting the Privacy of the MDS Data.

What is a Compliance Program?

Although there are many definitions and descriptions of a compliance program at its most basic level it is a method for an organization to ensure that there are methods identified for prevention, detection, collaboration and enforcement of all applicable federal and state laws governing the organization.
An effective compliance program is an ongoing process. It is a system for doing the right thing through policies and procedures that are developed within the organization. By how is that defined?
According to the Compliance 101 resource, the OIG’s top 10 list of reasons to implement a compliance program are as follows:

  1. Adopting a compliance program concretely demonstrate to the community at large that a provider has a strong commitment to honesty and responsible corporate citizenship
  2. Compliance programs reinforce employees’ innate sense of right and wrong
  3. An effective compliance programs helps a provider fulfill its legal duty to government and private payors.
  4. Compliance programs are cost -effective
  5. A compliance program provides a more accurate view of employee and contractor behavior relating to fraud and abuse.
  6. The quality of care provided to patients is enhanced by an effective compliance program
  7. A compliance program provides procedures to promptly correct misconduct.
  8. An effective compliance program may mitigate any sanction imposed by the government.
  9. Voluntarily implementing a compliance program is preferable to waiting for the OIG to impose a Corporate Integrity Agreement (CIA).
  10. Effective corporate compliance programs may protect corporate directors from personal liability.

Now that you know why you need a compliance program, what does that look like and where do you start? There is not a standard compliance program out there that is appropriate for all organizations but the foundation is a commitment to meeting the 7 seven essential elements that an effective compliance program is structured around and identifying barriers you may encounter.
As you start to examine your compliance program, the first step would be to ask have you reviewed and updated your policies and procedures and provided your employees with standards of conduct? If so, when? Establishing these items will provide a code of conduct for good decision making throughout the organization.

CMS Expands Mandatory Bundling Program to Cardiac Care, Including Rehab

The Centers for Medicare and Medicaid Services (CMS) has announced the latest in its move toward value-based payment systems—this time through the introduction of a mandatory bundling program for care associated with bypass surgery and heart attacks, including provisions that would incentivize the use of cardiac rehabilitation.

The demonstration plan announced by CMS would affect hospitals in 98 randomly selected metropolitan areas and would work much like the Comprehensive Care for Joint Replacement (CJR) model implemented this year. Similar to CJR, the new bundling plan would reimburse providers a set amount for an entire episode of care, from admission to 90 days after the patient is discharged. Medicare would create targets for spending, and if the total spending is less than the Medicare target, the hospitals may be eligible to receive additional payment from Medicare. If hospitals spend more than the Medicare target, they could be required to pay back Medicare for some portion of the difference. And like CJR, the cardiac bundling plan is mandatory for hospitals in those areas.

Also included in the cardiac demonstration proposed rule: a proposal to extend the CJR bundling provisions beyond hip and knee arthroplasty to include patients undergoing care for hip and femur fractures. The project would launch July 1, 2017, and last for 5 years.

"Just like CJR, the model is mandatory and extends to metropolitan statistical areas [MSAs] that include the 67 areas already covered in CJR," said Roshunda Drummond-Dye, APTA director of regulatory affairs. "If PTs want to formally collaborate with hospitals to share in incentive payments, they must negotiate contractually. But the bottom line is, if they are included in one of the identified MSAs and they treat patients within 90 days from discharge from the hospitals after a heart attack, bypass, or hip surgery, the care they provide will count toward the bundle."

The cardiac program also includes an initiative that would promote the use of cardiac rehabilitation during the 90-day period after discharge. According to a fact sheet from CMS, the initial payment would be $25 per cardiac rehab service for each of the first 11 services paid for by Medicare. After 11 services are paid for by Medicare for a beneficiary, the payment would increase to $175 per service. "Clinical studies have found completing a rehabilitation program can lower a patient’s risk of heart attack or death," CMS writes. "Increasing the use of cardiac rehabilitation services has the potential to improve patient outcomes and help keep patients healthy and out of the hospital."

Drummond-Dye says that the expanding use of bundling programs is part of a larger shift toward value-based payment models—and something PTs need to be tuned into.

"One key proposal that uniquely affects PTs is the provision to make CJR and other bundled payment models qualify as alternative payment models under [the Medicare Access and CHIP Reauthorization Act, or MACRA]," Drummond-Dye said. "At first glance, this is good news for our providers, as this gives them more opportunities to participate in alternative payment models and quality programs under MACRA—it's something that APTA advocated for in our comments, and, essentially, CMS listened."

Meanwhile, APTA advises that PTs stay on top of patient data and evidence to make the bundling models work for them.

"It is imperative that PTs know the composition of the patient population they treat and have clinical evidence on the outcomes of their care for this patient population," Drummond-Dye said.

 APTA intends to provide comments on the cardiac bundling demonstration by the September 24 deadline, and continues to track implementation of CJR.

The APTA CJR webpage contains extensive information on both the nuts-and-bolts of the program and the considerations physical therapists should weigh when making practice decisions. The online resource also includes links to evidence-based clinical information and community programs, as well as a free webinar on the system.



Posted by News Now Staff

Labels: Health Care Headlines

New study finds: Medicare eligibility ups rehab use among seniors

In the year after seniors hit Medicare eligibility, there is close to a 10% increase in those seeking rehabilitation care services, according to a new analysis.

In comparing pre-Medicare trauma patients versus those at age 65, researchers at the Center for Surgery and Public Health at Brigham and Women's Hospital also found a 6.4% decline in uninsured seniors.

Becoming a Medicare beneficiary means more patients have access to skilled nursing facilities, researchers said, allowing them to seek out rehab care that would otherwise be ignored. Medicare coverage restrictions based on hospital stay length were also associated with increased inpatient and skilled nursing care.

Researchers used regression discontinuity models and examined patient data from the National Trauma Data Bank between 2007-2012 to conduct the study. A total of 305,198 patients were analyzed, with slightly over a total of 40% receiving rehabilitation care.

"As a nation, it's imperative that we continue to study the impact of ongoing healthcare reform, particularly when it comes to the effect that health insurance status has on access to rehabilitation,"  Adil Haider, M.D., MPH, FACS, lead author of the study and Kessler Director of the Center for Surgery and Public Health, said. "Whether it's discharge to a skilled nursing facility, acute inpatient facility, or care provided at home, rehabilitation is a key step in the healing and recovery process and every patient deserves equitable access."



More individuals could be blocked from Medicare, Medicaid under new bill

Individuals affiliated with fraudulent healthcare companies would face tougher government scrutiny under a bill introduced in the House on Tuesday.

The “Fighting Medicare Fraud Act, 2016,” introduced by Reps. Lois Frankel (D-FL) and William Keating (D-MA), would give the Department of Health and Human Services greater ability to exclude individuals linked to companies penalized for fraud from participating in federal healthcare programs.

That increased ability would close a “loophole” that allows employees to resign before a company receives a penalty and “potentially launch a new Medicare fraud scheme,” the bill's authors said. Current laws only exclude individuals who are still employed by the company, so the HHS Office of Inspector General is blocked from excluding individuals who voluntarily leave, Kirk Ogrosky, an attorney with Washington-based law firm Arnold & Porter, told Bloomberg BNA.

The bill would expand the OIG's exclusion abilities to individuals who had ownership, control interest, or an officer or managing position with a fraudulent company who knew or “should have known” about fraudulent conduct.

“We need to ensure taxpayer dollars are committed to providing vital services for our seniors, not lining the pockets of fraudulent businesses and CEOs,” said Keating in a statement on the bill. “This common-sense legislation stops the cycle of deceit amongst the worst actors — toughening the consequences felt by those who illegally exploit our elderly population while strengthening the Medicare system in the process.”

The proposed legislation would also make stealing Medicare, Medicaid or Children's Health Insurance Plan numbers a federal offense carrying a possible prison sentence of up to 15 years.

Medicare Advantage and Part D organizations would also be required to report incidents of potential fraud and abuse within 60 days of identification under the bill. Research has indicated that instances of fraud and abuse in those programs “may be unreported,” the bill's authors said.

The bill has been referred to the House Energy and Commerce and Ways and Means committees. Similar legislation was introduced in 2013, but never received a full House vote.







Treating Alzheimer’s in the nursing home

More than 50 percent of residents in assisted-living and nursing homes have some form of dementia or cognitive impairment, and that number is increasing every day. The Alzheimer’s Association’s Campaign for Quality Residential Care offers strategies aimed at helping skilled nursing homes better respond to this growing healthcare demand.

The campaign incorporates four strategies:

• It encourages adoption of recommended practices in assisted living residences and nursing homes by advocating with direct care providers.

• It ensures incorporation of the practice recommendations into quality assurance systems for nursing homes and assisted-living residences by working with federal and state policymakers.

• It encourages quality care among providers by offering training and education programs to care staff in assisted-living residences and nursing homes.

• It empowers people with dementia and their caregivers to make informed decisions through the Alzheimer’s Association CareFinder™, an interactive online guide that educates consumers on how to recognize quality care, choose the best care options, and advocate for quality within a residence.

These recommendations are the foundation of the campaign:

Management goals. Because there is no cure for Alzheimer's disease, the chief goals of treatment are to:

• maintain quality of life

• maximize function in daily activities

• enhance cognition, mood and behavior

• foster a safe environment

• promote social engagement.

Elements of a strategy to maximize dementia outcomes include regular monitoring of patients’ health and cognition, education and support to patients and their families, initiation of pharmacologic and nonpharmacologic treatments as appropriate, and evaluation of patient/family motivation to volunteer for a clinical trial.

Treating cognitive symptoms

Alzheimer's medications cannot alter disease progression, but the FDA-approved drugs that treat the symptoms of Alzheimer's disease can temporarily slow the worsening of symptoms and improve quality of life for those with Alzheimer's and their caregivers.

Managing behavioral and psychological symptoms

Behavioral and psychological symptoms of dementia (BPSD), especially agitation, aggression, depression and psychosis, are the leading causes for assisted-living or nursing facility placement. Early recognition and treatment can reduce the costs of caring for these patients and improve the quality of life of the patient and caregiver.

Monitoring Alzheimer's disease

After a diagnosis of Alzheimer's disease is made and a treatment plan implemented, patients should return for evaluation on a regular basis in order to allow adaptation of treatment strategies to changing needs. Patients may not be a reliable resource for history-taking, so it’s wise to encourage a family member, friend or caregiver to accompany the patient.

Consider these nonmedical needs for patients with Alzheimer’s:

• ongoing information and support

• a living will

• a durable power of attorney for health care

• review of finances

• planning for changing care needs over the course of the disease

• preferences for end-of-life care

Alternative treatments

There are legitimate concerns about using alternative treatments, "prevention" food and vitamins, or "memory/brain booster" supplements as an alternative or in addition to physician-prescribed therapy. Effectiveness and safety are unknown, purity is unknown, adverse reactions are not routinely monitored, and dietary supplements can have serious interactions with prescribed medications.


Risk factors identified in studies and clinical trials show that cardiovascular risk factors, such as hypertension, hypercholesterolemia and smoking, increase the risk for cognitive decline. Remaining physically active and socially and intellectually engaged can have a positive impact on cognition.

The caregiver, your partner in care

Most patients with Alzheimer's disease have a primary caregiver, often a family member, who helps to ensure appropriate care. In striving to meet the needs of the patient, the caregiver often neglects or her own needs. Many report high levels of stress; nearly 40 percent suffer from depression. Health care professionals can help by looking for signs of caregiver burnout, treating medical problems and referring them to support services, such as the Alzheimer's Association's 24/7 Helpline (800.272.3900). The Association’s Caregiver Center offers guidance on how to maintain physical and mental health in the midst of caregiving, as well as advice on how to manage their loved one's daily care, enhance their daily life, and respond to negative behaviors.

More resources:

For providers:


Alzheimer's Association Position Statement on Therapeutic Goals (pdf)

Alzheimer's Association Position Statement on Right to Treatment (pdf)

For patients and caregivers:

Alzheimer's Disease: The Basics – Symptoms, diagnosis, treatments and more.

Find a Support Group – Patients with Alzheimer's or another dementia and caregivers can find support and get advice at their local Alzheimer's Association support group, and can also join message boards.

Alzheimer's Navigator – Free online tool designed specifically for individuals with Alzheimer's disease and their caregivers, helping them create customized action plans and providing access to information, support and local resources.

Medicare updates its 5-Star Nursing Home Quality Rating system


Medicare recently announced three updates to its Five Star Nursing Home Quality Rating System. If you see a lower quality measure rating for your facility, it’s because of these changes, even though the underlying QM data may not have changed.

Medicare outlines these three changes, which it describes as significant improvements, to its system:

  • Incorporated the two nursing home quality measures for antipsychotic use into the Quality Measure Rating.
  • Increased the number of points necessary to earn a Quality Measure Star Rating of two or more stars.
  • Changed the scoring method for the Staffing star rating. Nursing homes must earn a 4-star rating on either the RN or total Staffing rating to achieve an overall Staffing rating of 4-stars.

Because of these changes, Medicare cautions, it’s not appropriate to compare your facility's QM ratings that appeared in February with those that appeared in earlier months.

Here’s how the ratings are calculated:

Medicare creates the overall 5-star rating for nursing homes based on three parts:

  • Health inspections rating: The health inspection ratings are based on the three most recent comprehensive (annual) inspections, and inspections due to complaints in the last 3 years. More emphasis is placed on recent inspections.
  • Quality Measures (QM) rating: The values on eleven QMs (a subset of the 18 QMs listed on Nursing Home Compare) are combined to create the QM rating. QMs are derived from clinical data reported by the nursing home.
  • Staffing rating:

The staffing rating is based on two measures:

o 1) Registered Nurse (RN) hours per resident per day; and

o 2) total staffing hours per resident per day. Total staffing includes: RNs; Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs); and Certified Nurse Aides (CNAs). Staffing data are submitted by the facility and are adjusted for the needs of the nursing home residents.

Star ratings are given for each part and the overall rating ranges from 1 star to 5 stars, with more stars indicating better quality.

The overall 5-star rating is assigned in these steps:

1. Start with the health inspections rating.

2. Add 1 star if the staffing rating is 4 or 5 stars and greater than the health inspections rating. Subtract 1 star if the staffing rating is 1 star.

3. Add 1 star if the quality measures rating is 5 stars; subtract 1 star if the quality measures rating is 1 star.

4. If the health inspections rating is 1 star, then the overall rating cannot be upgraded by more than 1 star based on the staffing and quality measure ratings.

5. If a nursing home is a special focus facility, the maximum overall rating is 3 stars.

The 5-star rating system has strengths and limitations. Here are some things to consider as you study the ratings system:

Health inspection results


  • Comprehensive: The nursing home health inspection process looks at all major aspects of care – about 180 different items -- in a nursing home.
  • Onsite visits: This information comes from a team of objective inspectors who visit each nursing home to check on the quality of care, inspect medical records, and talk with residents about their care.
  • Federal quality checks: Federal inspectors check on the state inspectors' work to be sure the national process is being followed and that any differences between states stay within reasonable bounds.


  • Variation among states: There are some differences in how different states carry out the inspection process, even though the standards are the same across the country.
  • Medicaid program differences: There are also differences in state licensing requirements that affect quality, and in in-state Medicaid programs that pay for much of the care in nursing homes. Thus, it’s safe to assume best comparisons are made by looking at nursing homes within the same state.



  • Overall staffing: The quality ratings look at the overall number of staff compared to the number of residents and how many of the staff are trained nurses.
  •  Adjusted for the population: The ratings consider differences in how sick the nursing home residents are in each nursing home, since that will make a difference in how many staff persons are needed.


  • Self-reported: The staffing data are self-reported by the nursing home, rather than collected and reported by an independent agency.
  • ‘Snapshot’ data: Staffing data are reported just once a year and reflect staffing over only a two-week period of time.

Quality measures


  • In-depth look: The quality measures provide an important in-depth look at how well each nursing home performs on important aspects of care. For example, these measures show how well the nursing home helps people keep their ability to dress and eat, or how well the nursing home prevents and treats skin ulcers.
  • National measures: The quality measures used in the 5-star rating are used in all nursing homes.


  • Self-reported: Again, the quality measures are self-reported by the nursing home, rather than collected and reported by an independent agency.
  • Limited aspects: The quality measures represent only a few of the many aspects of care.

You can view the technical manual containing additional information on the 5-star quality rating system - Opens in a new window.

Other Resources:

Comparing nursing homes

The ratings system

CDC recommends PT over opioids

The Centers for Disease Control and Prevention, concerned that sales of prescription opioids have quadrupled in the United States even though there has not been an overall change in the amount of pain that Americans report, this month released guidelines for prescribing the narcotic pain medication.

Opioid drugs work by binding to opioid receptors in the brain, spinal cord, and other areas of the body. They reduce the sending of pain messages to the brain and reduce feelings of pain. They are used to treat moderate to severe pain that may not respond well to other pain medications.

Some types of opioid drugs include:

  •  codeine (only available in generic form)
  •  fentanyl (Actiq, Duragesic, Fentora)
  •  hydrocodone (Hysingla ER, Zohydro ER)
  •  hydrocodone/acetaminophen (Lorcet, Lortab, Norco, Vicodin)
  •  hydromorphone (Dilaudid, Exalgo)
  •  meperidine (Demerol)
  •  methadone (Dolophine, Methadose)
  •  morphine (Astramorph, Avinza, Kadian, MS Contin, Ora-Morph SR)
  •  oxycodone (OxyContin, Oxecta, Roxicodone)
  •  oxycodone and acetaminophen (Percocet, Endocet, Roxicet)

The CDC guidelines, available here in their entirety, recognize that prescription opioids are appropriate in certain cases, including cancer treatment, palliative care, and end-of-life care, and also in certain acute care situations, if properly dosed.

But nonopioid approaches, including physical therapy, are recommended for other pain management, the government agency advises. Below are some hints to help the patient and provider know when to choose physical therapy over opioids.

The CDC says patients and providers should choose physical therapy when:

  • Patients are concerned about the risks of opioid use. "Given the substantial evidence gaps on opioids, uncertain benefits of long-term use, and potential for serious harms, patient education and discussion before starting opioid therapy are critical so that patient preferences and values can be understood and used to inform clinical decisions," the CDC states. Physical therapists can play a valuable role in the patient education process, including setting realistic expectations for recovery with or without opioids. The CDC guidelines note that even in cases when evidence on the long-term benefits of nonopioid therapies is limited, "risks are much lower" with nonopioid treatment plans.
  • Pain or function problems are related to low back pain, hip or knee osteoarthritis, or fibromyalgia. The CDC cited high-quality evidence supporting exercise as part of a physical therapy treatment plan for those familiar conditions.
  • Opioids are prescribed for pain. Even in situations when opioids are prescribed, the CDC recommends that patients should receive "the lowest effective dosage," and opioids "should be combined" with nonopioid therapies, such as physical therapy.
  • Pain lasts 90 days. At this point, the pain is considered "chronic," and the risks for continued opioid use increase. An estimated 116 million Americans have chronic pain each year. The CDC guidelines note that nonopioid therapies are preferred for chronic pain and that clinicians should consider opioid therapy "only if expected benefits for both pain and function are anticipated to outweigh risks to the patient."

It just makes good sense to consult with a physician and a physical therapist to discuss options for nonopioid treatment!

We at Blue Sky Therapy are ready to assist your therapy – we’re the experts!

Blue Sky Therapy has a continued commitment to patient-driven quality, excellence, integrity and innovation in everything that we do. That’s why we are scrupulous about planning the treatment of each and every client, and carefully documenting the outcome!

This information is not intended to replace the advice of a doctor. Blue Sky disclaims any liability for the decisions you make based on this information.

Related Resources:

o Health Center on Opioid Use for Pain Management

o Using Opioids for More Than 30 Days Could Increase Depression Risk

o Widespread Pain is Creating Widespread Prescription Drug Use

o Health Center on Pain

o The American Physical Therapy Association

What are some strategies for reducing hospital readmissions?

The Hospital Readmissions Reduction Program, mandated by the Affordable Care Act, requires the Centers for Medicare & Medicaid (CMS) to reduce payments to Inpatient Prospective Payment System (IPPS) hospitals with excess readmissions.

Readmission is defined as an admission to an IPPS acute care hospital within 30 days of a discharge from the same or another IPPS acute care hospital.

For Fiscal Year (FY) 2016, the Centers for Medicare and Medicaid Services (CMS) has estimated that total readmissions penalties will be approximately $420M, down slightly from $428M in FY 2015.

Penalties are being levied on 2,620 facilities for FY 2016, with the highest penalty for a single facility being more than $3.6 million. Forty-nine hospitals were penalized at least $1 million in FY 2015.

To calculate the penalty, CMS reviews the claims for five readmission measures for excess readmissions. The claims are grouped by measure based on diagnosis and procedure codes. The FY 2016 measures are unchanged from FY 2015:

  • Acute Myocardial Infarction (AMI)
  • Heart Failure
  • Pneumonia
  • Chronic Obstructive Pulmonary Disease (COPD)
  • Total Hip and/or Knee Arthroplasty

The FY 2017 measures will include one addition: coronary artery bypass graft (CABG) surgery.

With national readmission rates as high one in five, and higher for certain diseases, many providers are seeking ways to reduce their readmission rate. Among some successful strategies are the following:  

  • Discharge Summaries
    Dictate discharge summaries within 24 hours of discharge. Standard practice and policy at most hospitals is that discharge summaries are completed within 30 days of the discharge.  But consider “anticipatory guidance" for those patients who get discharged, go home, and find they can't fill their meds, insurance doesn't cover the med or they have questions. They call their primary care provider, who didn't even know they were admitted. Information needs to be available at the time of discharge.

  • Intensify the Transition Process
    At every juncture in patient care process, especially discharge, have teams talk to each other about the patient.  Taking this person-centered approach shifts the concept from discharge — which is a moment in time signifying a sign-off —   to a transition — a shared accountability that assures the receiving providers understand who this patient is.

  • Provide Medication on Discharge
    Send the patient home with a 30-day medication supply, wrapped in packaging that clearly explains timing, dosage, frequency, etc.

  • Make a Follow-up Plan before Discharge
    Have your staff make follow-up appointments with the patient's physician and don't discharge the patient until this schedule is set up.  Make sure the patient has transportation to the physician's office and understands the importance of meeting that time frame; follow up with a phone call to the physician to assure that the visit was completed.

  • Communicate!

Health coaches, intensive care clinicians, and wireless technology can all be utilized to record vital signs on a daily basis for discharged Medicare patients.  Phone calls of between five and 15 minutes, frequently enough to gain patients’ trust, can help them stay out of the hospital.  

  • Identify those most at risk
    Customize your hospital's admission and re-admission rates for demographic and disease characteristics to identify those at highest risk, and expend extra resources on their care needs.

  • Plan Ahead

Just like Meals-on-Wheels can be scheduled in advance, so can case management, housekeeping services, transportation to the pharmacy and physician's office.

  • Say Goodbye with a critical eye

Discharge plans are often written in ignorance of the patient's pre-admission history and experience. Don’t hesitate to be critical of the plans patients get.

  • Are they really hearing you?
    Patients say they understand what they're supposed to do after they leave the hospital. But they are often heavily medicated, stressed, groggy and confused, and they may be unable to understand what they are being told, much less remember it two days later. "Teach back," in which they and their caregivers repeat back those instructions, needs to be constantly reinforced.

  • Focus on Highest-risk Patients
    Examine the readmission patterns at your hospital and see which patients, with which conditions, diseases or procedures, have the most readmissions. Push limited resources toward this group of patients in a more intense way.  

  • Listen to the Patient

Providing patients and their family members with informed choices and counseling in the emergency room setting may avert painful, unnecessary admissions. Because, even worse than a readmission is the readmission of a patient who does not want to be readmitted!


 Health Leaders Media

Centers for Medicare and Medicaid Services

Stratis Health